Terms and Conditions

  1. Acceptance of Terms
    By using our services, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use our website or services.

  2. Service Description
    We provide a luxury personal shopping service specializing in sourcing authentic designer shoes and bags based on client requests and preferences.

  3. Orders & Requests
    All orders are processed based on customer requests. Once a purchase is confirmed, changes or cancellations may not be possible depending on the stage of processing.

  4. Pricing & Payments
    Prices for items are provided before purchase confirmation. Full payment or agreed deposit must be made before sourcing or delivery begins.

  5. Authenticity Guarantee
    We only source from trusted and verified suppliers. All items are guaranteed to be 100% authentic unless otherwise stated.

  6. Delivery
    Delivery timelines are estimates and may vary depending on supplier location, availability, and logistics conditions. We are not responsible for delays caused by third-party couriers.

  7. Returns & Refunds
    Due to the nature of luxury sourcing, returns or refunds are only accepted in cases of proven defects or incorrect items received.

  8. Client Responsibility
    Clients are responsible for providing accurate details, including product preferences, sizing, and delivery information.

  9. Limitation of Liability
    We are not liable for any indirect losses, delays, or issues arising from third-party suppliers or delivery services.

  10. Policy Updates
    We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our services means you accept any changes.